Terms of Sales

Les conditions générales de vente détaillées ci-dessous régissent les relations contractuelles entre tout utilisateur du site demaindemaitre.fr  (“le Client”) et la société de vente en ligne De Main de Maître (« le Site »)

These general conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written derogation. Any purchase on the Site is subject to all the clauses of the General Conditions of Sale. The Customer will only be able to validate his order after having duly read them and having accepted them by ticking the icon dedicated to this purpose.

By validating the General Conditions, the Customer declares to have the legal capacity allowing the conclusion of a contract within the meaning of articles 1123 and following of the French Civil Code. The Customer must guarantee the truthfulness and accuracy of the information provided and use the site in accordance with the general conditions of sale. De Main de Maître reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

1. Products and definitions

Les produits vendus sur le Site sont des reproductions d’œuvres d’art libres de droit du domaine public, modifiées à l’aide d’outils numériques, imprimés sur divers supports, rehaussés à la main ou non, et encadrés ou non. Le rehaussage à la main est une technique artisanale, non mécanique, donc susceptible de substantielles variations en termes de rendu. Ces variations ne sauraient  donc être une cause d’annulation de vente. Ces reproductions sont proposées dans plusieurs formats, sur plusieurs supports. Les photographies et images représentant les oeuvres sont présentées à titre d’illustration, et ne sont pas contractuelles. 

De Main de Maître propose à ses clients un service supplémentaire d’encadrement à petit coût. Les cadres sont donc un service réservé aux clients ayant commandé une ou des reproductions. Ils ne sont pas vendus séparément, et il est demandé au client lors de son processus d’achat de confirmer qu’il a bien également commandé une reproduction, faute de quoi l’achat de cadre n’est pas possible. Toute commande de cadre sans commande simultanée de reproduction sera donc annulée.

2. Price

The prices are indicated inclusive of all taxes, excluding shipping costs. Only payments in euros are accepted on the Site.

The price to be paid may be reduced by a discount (for example coupons or vouchers). The price will not be final until the order is confirmed.

De Main de Maître reserves the right to modify its prices on the site at any time. The products will be invoiced on the basis of the rates in force at the time of the registration of the order.

The products remain the property of De Main de Maître until full payment of the price indicated.

In the event of a change in the VAT rate, the price will be automatically changed without notice other than the legal date of payment of the new rate.

3. Order process

In order to place an order, the customer must follow the following steps:

• Viewing a product page. On this page, the customer will have to choose: the reproduction, its size according to the sizes available as well as possibly a frame if he wishes.
• Click on the "add to cart" button. The customer can then go directly to payment or continue shopping on the site.
• Cart page: The customer can delete an item or modify the quantities ordered.
• Address page where the customer can choose their delivery and billing addresses
• Delivery choice page.
• Payment page: the customer can use his reduction coupon if he has one, select his means of payment and check the various elements constituting the order.

The customer must then accept these general conditions of sale to confirm the order and proceed to payment according to the chosen method. Their acceptance is made by ticking the box in front of the link to these conditions.

The order is effective upon confirmation of payment by the bank, which will be notified to the customer by email.

4. Means of payment and security

Several means of payment are available on the site:

• Credit Card: Visa, Mastercard, and others.
• PayPal
• Amazon Pay

Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by bank card is made by our payment provider. The information transmitted is encrypted in the state of the art and cannot be read during transport on the network.

For every bank transaction (credit card, Visa, Mastercard) the bank transaction carried out on the site is processed and secured by Stripe for Woocommerce, Stripe's payment platform.

Credit card payments are entirely processed on Stripe's secured servers.

In the case the customer choose Paypal or Amazon Pay as the payment method, he is redirected on Paypal or Amazon respective servers, where the transaction is processed and secured.

De Main de Maître n’a jamais accès à vos informations bancaires.  De plus, toutes les informations sont cryptées grâce au protocole SSL et ne peuvent être interceptées ou modifiées.

Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately resolved as of right and the order cancelled.

De Main de Maître cannot be held liable for damage resulting from the use of electronic means of communication, including – but not limited to – damage resulting from failure or delay in the transmission of electronic communications, the interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and for the transmission of viruses. The means of payment offered by the site are likely to vary according to, for example, their popularity or customer demand at the sole discretion of the Site.

5. Delivery

Shipping costs are based on the size and weight of your order.

De Main de Maître works in partnership with Colissimo.

The Customer must carefully fill in all the fields of the delivery form at the time of the order, including his delivery details and a telephone number. De Main de Maître cannot be held responsible for a delivery failure due to an inaccuracy or error in the delivery address.

Delivery times are approximately 8 working days on average. Due to the manufacture on demand of the Products, these deadlines are likely to vary and De Main de Maître cannot be held responsible for this. In any case, the delivery time of the Products will not exceed four (4) weeks from the receipt by the Customer of the confirmation of his order.

Prices and shipping costs are indicated in Euros. The price is payable in full and in a single payment when ordering. All orders are invoiced and payable in Euros only. For any delivery outside Metropolitan France, any customs fees or local taxes are the responsibility of the recipient.

Our product offers and prices are valid as visible on the site, within the limits of available stocks. For products not manufactured by De Main de Maître, our offers are valid subject to availability from our suppliers. This information coming directly from our suppliers, errors or modifications may exceptionally occur.

Le client peut suivre l’évolution de sa commande à partir de son numéro de suivi colissimo.  Il suffit alors pour le client de se connecter au site Colissimo pour suivre sa livraison en temps réel.

De Main de Maître delivers worldwide with Colissimo. For any specific question and delivery outside mainland France, please contact our customer service by email at contact@demaindemaitre.fr. Our customer service will establish a personalized delivery quote for shipments outside mainland France.

In the event of late delivery beyond thirty (30) days, the Customer has the option of terminating the contract under the terms and conditions defined in Article L 216-2 of the Consumer Code. The Seller then reimburses the product and the “one-way” costs under the conditions of the provisions of Articles L216-3 and L241-4 of the Consumer Code.

6. Availability and presentation

In the event of the unavailability of an article for a period of more than thirty (30) working days, you will be immediately notified of the foreseeable delivery times and the order for this article may be canceled on simple request. The Customer may then request a credit note for the amount of the item or its full refund and cancellation of the order.

In the event of unavailability of products from our suppliers after placing your order, we will notify you by email as soon as we learn of it. If you refuse a replacement solution for equivalent equipment, your unavailable order will be automatically canceled and you will be refunded if your bank account has been debited.

7. Receipt of delivery and right of return

The Seller recalls that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. Upon delivery, the buyer is required to check the goods. Any reservations he intends to make on the condition of the goods delivered must be mentioned on the delivery note.

In the absence of mention on the delivery note, no complaint will be accepted after receipt of the goods, except in the event of a hidden defect.

8. force majeure

De Main de Maître cannot be held responsible for any delay or impossibility in processing a customer's order arising from one or more external events beyond its control and control and which are reasonably insurmountable, defined as Force Majeure Events as defined by applicable law and the items below.

Should be considered as events of force majeure, in particular, the destruction of equipment, computer attacks or hacking, the deprivation, deletion or prohibition, temporary or definitive, and for any reason whatsoever, of access to the Internet network and the cases recognized according to case law.

9. Cancellation and withdrawal

Conformément à l’article L121-20 du code de la consommation, le client dispose d’un droit de rétractation, sans indication de motif, pour retourner une œuvre dans un délai de quatorze (14) jours après la confirmation de commande.  Ce droit ne s’applique pas aux commandes de chèques cadeaux ni aux commandes passées par des entreprises.

In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the Customer. Returns of products must be made in their original condition and complete (packaging, accessories, instructions, etc.).

In this case, the customer will contact De Main de Maître by e-mail at contact@demaindemaitre.fr indicating CANCELLATION in the subject of the e-mail.

• Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

A l’attention de De Main de Maître – contact@demaindemaitre.fr :

I/we (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of the property below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of the consumer(s) (only in case of notification of this form on paper):

Date :

Si le produit renvoyé est dans son état d’origine,  le délai de remboursement est de 30 jours maximum à compter de la date de réception du produit par De Main de Maître. Le remboursement s’effectuera par virement bancaire sur le compte ayant servi au règlement.

11. Warranty and Liability

De Main de Maître reserves the right to correct, at any time and without notice, the content and information published on the site. Despite our best efforts to be as precise and accurate as possible, De Main de Maître does not guarantee the accuracy and correctness of this information (including but not limited to descriptions of works, artist biographies, dates ).

De Main de Maître declines all responsibility for any interruption of the site, any occurrence of technical problems, any inaccuracy or omission relating to the information available on the site, any damage resulting from fraudulent intrusion by a third party leading to a modification of the information made available on the site.

De Main de Maître cannot be held responsible for problems of access or third-party site content.

De Main de Maître will not be liable for damages arising from the use or inability to use the Site or malfunctions attributable to third-party software incorporated into the site.

The choice and purchase of a product are the sole responsibility of the customer.

12. Consumer information

For consumer information purposes, the provisions of the Civil Code and the Consumer Code are reproduced below:

Article 1641 of the Civil Code : The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them.

Article 1648 of the Civil Code : The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be released from the apparent defects or lack of conformity.

Article L. 217-4 of the Consumer Code : The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

Article L. 217-5 of the Consumer Code : The good is in conformity with the contract: 1° If it is suitable for the use usually expected of a similar good and, if applicable:

• if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
• if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.

Article L. 217-12 of the Consumer Code : The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.